Welcome to the Baby Doppler Help Center

You will receive an email with a tracking link once your order has been shipped out. If you don’t receive a ship confirmation email or the incorrect email was entered at the time of purchase, please contact us immediately so we can send you the tracking details and update your email address for any further notifications.

You can also find your tracking details in My order Section if you registered an account with us before or at the time of placing your order.

This will depend on the service level you choose. You can refer to the estimated times above for each service level for more details.

Please note that carriers have suspended all service guarantees at this time so you may experience additional delays while your item is with the carrier in transit. We commit to releasing your order to the carrier the same day if purchased before 1:00 pm EST Monday to Friday.

Orders are processed and released to the carrier the same day if received by 1:00PM EST. A ship confirmation with tracking will be sent to your email that was provided at time of placing your order. For all orders placed after 1pm EST, your order will be released the following business day.

Below are a few examples of typical delivery standards depending on when your order is placed and the service level you choose.

Our distribution teams and shipping partners are making every effort to process and deliver your packages safely. Carriers may need an additional day or two to deliver your shipment, but rest assured your package will arrive.

In the event there has been no tracking updates for a couple of days, please reach out to us and we will work with the carrier to get the order to you as soon as possible.

As carriers have suspended guarantees due to the current climate there are no delivery date guarantees for any service, including next day delivery. Please note that all shipping costs are non-refundable.

If for any reason your delivery address is incorrect or has changed after placing the order, not to worry! Please contact us via phone, live chat or email so we can quickly correct the address for you.

All shipping costs are non-refundable. This also applies to orders that don’t arrive by the estimated delivery date.

There are several factors that affect the ability to detect a baby’s heartbeat such as position of the fetus, position of the wand, and number of weeks into pregnancy.

Quick tips for better results:

SONOLINE B Baby Doppler

We encourage you to check out our YouTube videos for helpful tips and instructions on how to use the device correctly and what results to expect when the unit is functioning properly before reaching out to us. Check out our YouTube videos here. If you feel your baby doppler is not working as intended, you can contact us by phone, email, or live chat to initiate a return or exchange.

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We have an amazing manufacturing process to minimize defective products, but things can always happen, especially from the time the product leaves our warehouse until it gets into your hands. If you believe you have a defective unit, not to worry, all of the devices purchased through Baby Doppler USA come with a standard 1-Year Limited Warranty (Click Here for more details). So we’ll make sure to send out a replacement for you.

You can also add even more protection with our 2-Year Limited Warranty (Additional Charges apply, click here for more details).

Unfortunately, we only provide refunds for orders placed through our website at Baby Doppler USA or a marketplace where the products are shipped by us directly. We understand it may get confusing sometimes, so please feel free to reach out to us by phone, email, or live chat, and we will do our very best to assist where we can and take care of things for you.